Return, Refund & Exchange Policy

Effective Date: July, 2026

At The Rare Finds, we are committed to delivering products of the highest quality. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests only under the following circumstances:

• The product is torn, damaged, or has a manufacturing defect upon delivery.

• The customer receives an incorrect size from what was ordered.

• The customer receives an incorrect product.

Return requests for the above reasons must be initiated within 48 hours of delivery.

2. Conditions for Approval

To be eligible for a return, the following conditions must be met:

• The product must be unused, unwashed, and free from stains, perfume, deodorant, or any signs of wear.

• All original tags, labels, packaging, invoices, and accessories must be intact.

• The customer must provide the order number along with clear photographs and/or videos of the product showing the issue.

• The product must successfully pass our quality inspection after it is received.

Failure to satisfy these conditions may result in the rejection of the return request.

3. Customized Products

Customized and personalized products are also covered under this policy only if:

• The product is received torn or damaged.

• The product has a manufacturing defect.

• An incorrect size has been delivered.

• An incorrect product has been delivered.

No return, refund, or exchange will be accepted for customized products due to a change of mind, design preference, spelling approved by the customer, or any reason other than those expressly mentioned in this Policy.

4. Refunds

Once the returned product has been received and inspected, The Rare Finds will determine whether the return qualifies under this Policy.

If approved, the refund will be processed to the original mode of payment within 7–10 business days. Processing times may vary depending on the customer's bank or payment provider.

5. Exchanges

Where applicable and subject to stock availability, The Rare Finds may offer a replacement or exchange instead of a refund. If the requested size or product is unavailable, a refund will be issued in accordance with this Policy.

6. Return Shipping

If the return is approved due to a damaged product, manufacturing defect, incorrect size supplied by us, or an incorrect product being delivered, The Rare Finds will bear the cost of return shipping.

7. Non-Eligible Returns

Returns, refunds, or exchanges will not be accepted for reasons including, but not limited to:

• Change of mind.

• Personal preference regarding colour, fabric, fit, or design.

• Incorrect size ordered by the customer.

• Normal variations in colour due to lighting or screen settings.

• Damage caused after delivery due to misuse, improper handling, washing, or normal wear and tear.

• Return requests made after the prescribed return period.

8. Right to Refuse

The Rare Finds reserves the right to refuse any return, refund, or exchange request that does not comply with this Policy or where there is evidence of misuse, fraudulent claims, or violation of these terms.

9. Contact Us

For all return, refund, or exchange requests, please contact our customer support within the applicable time period, quoting your order number and providing supporting photographs or videos of the issue.